returns policy

Returning Items Purchased

Returning Damaged Goods

Please check all goods carefully upon receipt. If the outer packaging is damaged and you suspect the contents may be damaged, mark the delivery note as ‘Damaged’ and reject the goods. Please notify us immediately. This is very important as signed acceptance of delivery indicates the point at which ownership of the product transfers from us (TPLS Interiors) to you (the customer).

Return within 7 days of delivery date if you are a business

You have a right to change your mind 7 working days after you receive the goods to receive a refund. To cancel and return your order you must give written notice to TPLS Interiors Ltd by email giving details of the goods ordered and date received. Notification by phone will not be accepted. If you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to TPLS Interiors Ltd at your own cost. All returned items must be in the original packaging and sent to us within seven working days from receipt. Returned goods must be still sealed, unopened and in perfect condition. Goods that do not comply with this may not be returned. You will be required to pay a restocking fee to us for the returned goods.

Return within 14 days of delivery date if you are a consumer

If you are a consumer then, you have a legal right to change your mind within 14 days after the day you receive the products to receive a refund. If your products are split into several deliveries over different days, you have until 14 days after the day you receive the last delivery. You will be required to pay a restocking fee to us for the returned goods.

Please also see our T&Cs.

We reserve the right to amend this policy page without notice.

Fee free to get in touch regarding out policies on enquiries@tpls.co.uk or via our contact us page

The work we do

  • Steel Frame Systems
  • Tape and Jointing
  • Plastering
  • Metal Studs Partitions
  • Soffit Insulation
  • Carpentry & Joinery

We exceed expectations, not budgets!

If you would like to discuss your next project or even just ask for some friendly advice, please give us a call on  0203 613 9660 … No Obligation!